Privacy Policy

This Privacy Policy describes how EarClear™ (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from earclear.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

WHAT PERSONAL INFORMATION WE COLLECT

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you.

Information We Collect Directly From You:

  • Basic contact details including your name, address, phone number, and email.

  • Order information including your billing address, shipping address, payment confirmation, and phone number.

  • Account information including your username, password, and security questions.

  • Shopping information including the items you view, put in your cart, or add to your wishlist.

  • Customer support information including the information you choose to include in communications with us.

Information We Collect Through Cookies: We also automatically collect certain information about your interaction with the Services ("Usage Data"). This includes information about how you access and use our Site and your account, such as device information, browser information, network connection details, IP address, and other relevant data. To do this, we may use cookies, pixels, and similar technologies.

Information We Obtain from Third Parties: We may obtain information about you from third parties, such as:

  • Payment processors who collect payment information to process your orders.

  • Analytics providers who help us understand site usage.

  • Advertising and marketing partners who help us deliver targeted advertising.

HOW WE USE YOUR PERSONAL INFORMATION

  • Providing Products and Services – To process orders, arrange shipping, and facilitate returns.

  • Marketing and Advertising – To send promotions and offer tailored product recommendations.

  • Security and Fraud Prevention – To detect, investigate, and prevent fraudulent or illegal activity.

  • Customer Support – To respond to inquiries and improve customer experience.

COOKIES

We use cookies to improve site functionality, analyze site traffic, and personalize content. You can manage cookie preferences in your browser settings, though some features may not function properly if cookies are disabled.

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to third parties, including:

  • Service providers who assist in operations such as payment processing and shipping.

  • Marketing partners to help advertise our products.

  • Legal and regulatory authorities when required by law.

We do not sell your personal information.

CHILDREN'S DATA

The Services are not intended for use by children under 16, and we do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us to request its deletion.

SECURITY AND RETENTION OF YOUR INFORMATION

We implement security measures to protect your data. However, no method is completely secure. We retain personal data for as long as necessary to fulfill our services and comply with legal obligations.

YOUR RIGHTS AND CHOICES

Depending on your location, you may have rights regarding your personal information, including:

  • Access & Correction – Request access to or correction of your data.

  • Deletion – Request that we delete your personal information.

  • Marketing Preferences – Opt out of marketing emails using the unsubscribe link.

To exercise these rights, contact us at info@earclear.com.

INTERNATIONAL USERS

If you access our Site from outside the United States, be aware that your data may be transferred to and stored in the U.S. By using our Services, you consent to this transfer.

HOW WE SELL OUR PRODUCTS

At EarClear™, we act as an intermediary in the distribution of our products. While we carefully select our manufacturing partners to offer high-quality items, we are not the direct producers of these products. Our role is to facilitate access to these innovative products, ensuring they meet high standards of performance and safety. We are committed to providing excellent after-sales service and handling any inquiries regarding the products.

CONTACT US

For any questions about our privacy practices or to exercise your rights, please contact us at: